We provide limited warranty and fee-based support. With a commercial license, you can take advantage of technical support whenever you need it, by phone and email, from our group of support professionals. Should you need any technical assistance, please contact via phone +7 (495) 510-00-79 or E-mail:
support@crosys.ru.
TECHNICAL SUPPORT
| Services | Support Package | |
| Extended support | Basic support | |
| Account Manager (personal technician) |  |
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| Consultations on business rules and business logic | |
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| Consultations when move from one machine or server to another (assistance in migrating data and project to new server, backup configuration) | |
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| The ability to make changes in the Software (modifications on individual requirements) |
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| Consultations on how to work with Software (user trainings) | |
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| Work on the incidents in 8x5 mode (weekdays from 10:00 AM to 06:00 PM, GMT +03:00) |
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| Providing updates and patches (bug fix), issued during Support period | |
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| Consultations on the primary installation and configuration | |
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| Information about new features | |
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| Calls for support via phone (volume of consultation is the subject of contract) |
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| Support requests via e-mail (without limitation) | |
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| Acceptance of proposals to improve the Software | |
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